NGUYEN, T.; WHITE, S.; HALL, K.; BELL, R. L.; BALLENTINE, W. Emotional Intelligence and Managerial Communication. American Journal of Management, [S. l.], v. 19, n. 2, 2019. Disponível em: https://articlearchives.co/index.php/AJM/article/view/1301. Acesso em: 24 feb. 2026.