KELLY, E.; COOPER, L.; NASH, P. Influential Article Review - Evaluation of the Quality of Health Services: Comparative Analysis of the Groups of Patients. American Journal of Management, [S. l.], v. 19, n. 6, 2019. Disponível em: https://articlearchives.co/index.php/AJM/article/view/1412. Acesso em: 5 oct. 2025.