RESOLVING CONFLICT AND BUSINESS ANTHROPOLOGY

Abstract

Disagreements and conflicts are natural, not abnormal. Various methods of dealing with such struggles exist. Although the standard tools of negotiation and decision making are useful, alternative techniques (such as mediation, arbitration, and litigation) are sometimes needed. In addition, processes of indigenous conflict resolution (that embrace local traditions) have a potential role, especially within small-scale, rural, and/or ethnically distinct communities. Business anthropologists have unique skills for facilitating conflict resolution in many situations.