The Impact of Technology on Business Student Success During the COVID-19 Pandemic
Keywords:business, economics, online education, higher education, business student, academic success, COVID-19, technology, student perceptions, internet speed, internet access, downloading issues, playback issues, Kendall’s tau
This report documents the technology issues students encountered during the first two years of the COVID- 19 pandemic. Six different aspects of technology in the pedagogic sphere are examined. Through this analysis, we reveal key aspects external to the effort of faculty that impact student perceptions of online education. Poor internet speed is the most common technology issue cited by respondents whereas the lack of personal computer knowledge is the least cited. Tests are run to assess the variation in student perception based upon their satisfaction with online education that showing students facing no technology related issues report being satisfied with online learning. Suggestions are made regarding how to use these findings to enhance online education in the business college and across campus.