BHATT, V.; MEHTA, B. Factors Influencing Overall Service Quality of Online Banking: A Comparative Study of Indian Public and Private Sector Banks. Journal of Applied Business and Economics, [S. l.], v. 22, n. 4, 2020. Disponível em: https://articlearchives.co/index.php/JABE/article/view/979. Acesso em: 11 oct. 2025.