STRATEMEYER, A. W.; GERINGER, S. An Investigation of Service Failures, Recovery Efforts and Customer Satisfaction within a Package Group Tour. Journal of Marketing Development and Competitiveness, [S. l.], v. 11, n. 1, 2017. Disponível em: https://articlearchives.co/index.php/JMDC/article/view/4362. Acesso em: 3 aug. 2024.