SHEN, W.; LI, S. Influence of the Use of Emojis by Chatbots on Interaction Satisfaction. Journal of Marketing Development and Competitiveness, [S. l.], v. 19, n. 2, 2025. Disponível em: https://articlearchives.co/index.php/JMDC/article/view/7569. Acesso em: 29 jan. 2026.