GONDER, J. N.-.; ISLAM, S.; ZHU, X.; LOBO, S.; ANDERSON, S.; SCALISI, L.; MONCADA, D. Customer Reviews: Motivated by Error-Free Service or Successful Recovery?. Journal of Organizational Psychology, [S. l.], v. 18, n. 3, 2018. Disponível em: https://articlearchives.co/index.php/JOP/article/view/4085. Acesso em: 22 sep. 2025.