COSTAKIS, H. R.; PICKERN, J. Bringing Focus to the Unseen: Legitimizing the Emotional Labor and Burnout of Service Workers with Recommendations for Human Resources Professionals. Journal of Organizational Psychology, [S. l.], v. 18, n. 4, 2018. Disponível em: https://articlearchives.co/index.php/JOP/article/view/4098. Acesso em: 1 jan. 2026.