ANDREWS , M. .; SMITS , S. J. . The Role of Knowledge Management in Balancing Exploration and Exploitation in E-Commerce Firms . Journal of Organizational Psychology, [S. l.], v. 21, n. 2, 2021. Disponível em: https://articlearchives.co/index.php/JOP/article/view/4768. Acesso em: 12 dec. 2025.