GHOSHAL, S.; ROY, R.; DUTTA, A. K. A Multi-Dimensional Perspective on Service Innovation in the IT Services Industry. Journal of Strategic Innovation and Sustainability, [S. l.], v. 13, n. 2, 2018. Disponível em: https://articlearchives.co/index.php/JSIS/article/view/4806. Acesso em: 11 sep. 2025.