Effects of Claims Management on Profitability of Listed Insurance Companies in Nigeria

Abstract

The study examines the effects of claims management on the profitability of listed insurance companies in Nigeria. Using descriptive statistics and the multiple regression techniques, the data was analyzed with the aid of the Statistical Package for Social Sciences to analyze the effect of claims payments on the profitability of selected insurance companies in Nigeria, by examining their claim costs ratio to total cost and the associated expenses, as they influence the profit margin. The result reveals that ROA (profitability) has an indirect relationship with LR (loss ratio) and NC (net claims), but a direct relationship with ER (expense ratio). It further reveals that net claims have a significantly positive impact on loss ratio. The study recommends that the Nigerian insurance industry must effectively manage their claims processes, in order to reduce the number of claims for every earned premium.