Impact of Vendor CMMI Capability on User System Success Perception and Its Interaction With Trust in an IT Outsourcing Project

Abstract

The study investigated relationship between Capability Maturity Model Integration (CMMI) capability of the vendor and user system success perception in IT outsourcing projects. Interaction between trust and CMMI-system success perception relationship was also investigated. Data was collected from IT professionals with background in both CMMI and IT outsourcing. Results reveal that while CMMI had no impact on a user’s system success perception, trust did significantly interact with the relationship between vendor CMMI capability and user system success perception.