Reviewers Ranking as a Variable in Value Creation: Health Care Case

Abstract

Users of healthcare services are providing online reviews of the services received from the healthcare providers. Positive patient reviews are likely to attract more patients and repeat visits. Health care providers are aware that a shift in the patient selection mechanism is taking place. One problem is the valuation of online reviews. This paper proposes a new algorithm that ranks each reviewer by weighting the type of feedback they provide for service providers to provide an economic valuation for the reviewers and their reviews. The algorithms calculate an Eigenvector and generate a weight for the reviews and the reviewers.