Artificial Intelligence Applications and the Impact on Banking Operations

Abstract

Artificial Intelligence (AI) has emerged as a powerful force in the banking and financial sectors, reshaping traditional processes and unlocking new opportunities for efficiency and inclusion. However, its adoption is not without challenges, particularly concerning ethical risks, regulatory compliance, and operational limitations. The purpose of this paper is to explore AI in banking applications and its impact on banking operations. First, a literature review examines the multifaceted role of AI in banking, exploring its applications, the ethical risks it poses, and the strategies required to ensure equitable and responsible deployment. Second, we study 39 banks and their AI applications. Third, based on our research, we develop and distribute opinion surveys to students. The survey results show that students believe most jobs eliminated due to AI will be in the lower levels of financial organizations, particularly bank tellers. While AI offers substantial benefits, its success relies on robust governance frameworks, transparent systems, and ongoing efforts to mitigate bias.