IBM Credit Revisited

Abstract

This paper provides a critical examination of the reading “IBM Credit” from Hammer & Champy’s Reengineering the Corporation. A critical reading provides an opportunity to dig deeper into the scenario presented, and thoroughly examine the source of the performance improvement realized. While the aspect of the scenario highlighted by Hammer and Champy is an important one, generalizing the solution to other contexts requires recognition of additional factors likely to have come into play.