How Servant Leadership Principles Affect Employee Turnover at a Solid Waste Management Firm

Abstract

The authors examine servant leadership and employee turnover at a solid waste management (SWM) firm, including extensive review of literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were held with personnel at an SWM firm that utilizes servant leadership to gain a better understanding of the experiences of these employees. The study indicates that servant leadership has a positive impact on employee satisfaction and, consequently decreases turnover. Servant leadership was found to affect the lives of the participants. The authors developed multiple themes based on data analysis, including: culture, accountability, support, and commitment.