Organizational Practices, Enterprise Systems, and Firm Performance

Abstract

This research study investigates the influence of organizational practices on firm performance in enterprise system (ES) deployments. Innovation diffusion theory was drawn upon to develop and test a model using data gathered from a sample of Indian production firms. The results indicate that ES modules impact firm performance differently, and that organizational practices play a role in influencing firm performance. The findings suggest that an organizational practices-based approach to ES deployments helps firms garner enhanced benefits from their deployments.