Exploring Employee Attitudes and Behaviors Related to AI Technology and the Future of Work

Abstract

This qualitative research study explores employee attitudes and coping behaviors toward AI artificial intelligence implementation using Lazarus and Folkman’s (1984) Coping Theory as a framework. Thirteen healthcare technology professionals participated in semi-structured interviews. Thematic analysis revealed five key themes: mixed attitudes toward AI, support for continuous learning, organizational communication gaps, and privacy and security concerns. Participants expressed both optimism and anxiety, using problem-focused strategies like self-direct learning and emotion-focused coping such as avoidance. The research demonstrates organizational challenges in communication, training, and infrastructure. This research provides practical recommendations for ethical AI adoption, including transparency, secure tools, and continuous learning opportunities.