The Role of Extraversion and Communication Methods on an Individual’s Satisfaction with the Team

Abstract

Teams communicate. The question then becomes how communication methods influence an individual members’ satisfaction with the team. We explore face-to-face and online communication methods to determine how each influences the individual’s satisfaction with the team. Further, we examine extraversion as a moderator between communication method and individual satisfaction with the team. Results suggest that face-to-face communication and individual satisfaction with the team are positively related, while online communication is not related to individual satisfaction. Our post hoc analysis suggests a negative relationship between age and face-to-face communication. Discussion and implications are included