Incivility: Is It All Just Perception? Identifying the Differences in Intensity and Frequency of Perceived Uncivil Behavior

Abstract

Over the past decade, incivility has emerged in organizational behavior literature as a construct that needs to be addressed given its potential to negatively affect the profitability of an organization, and the psychological well-being of employees. The direction from which these empirical studies have examined incivility from include, the conditions under which incivility occurs and the nature and consequences of incivility for individual and organizational outcomes. However, the literature is lack on the role that perceptions play in incivility. Meaning, what are the factors that contribute to employees perceiving incivility in the workforce.