Quality Management System Certification in the Russian Software Development Industry

Abstract

ISO 9001, an esteemed quality assurance system in use globally, establishes quality management system requirements, bringing benefits for organizations' competitiveness and success. Consistent increases in Russian exported software sales occurred during the last 15 years, but the share of software exports lags other developed countries. Russian software companies planning to increase exports do not associate this with improvement of management. ISO 9001 certification contributes to export growth, reductions in international trade barriers, improvements in product quality, differentiation, and a better image of the enterprise. This study analyzes these issues related to the Russian software development industry.