Customizing the Knowledge Flow Across a Firm’s Internal Value Chain

Abstract

An effective internal value chain for a firm is to gain competitive advantage, which a large set of resources circulate to add value to final products or service. Knowledge, as a key resource, can circulate across the internal value chain for a firm’s better performance. However, there is a lack of a systematic mechanism for a sustainable flow of knowledge across a firm’s internal value chain. We develop a customized procedure to ensure an efficient knowledge flow across the firm’s internal departments. Based on the literature review and best practices from the case study, a four-step customized procedure is outlined.